Great experience with the ladies that helped me select my eyeglasses. I already had a Rx, but from other reviews looks like the doc is great too. It was the day before the end of the year, so me and 5 other people jammed into the office at the last hour before closing on a Saturday. They politely took care of all of us and I made it out in about 30 minutes. With VSP, the frames are sent out to one of their labs for processing, so it will take about 10 days to receive my new glasses.